Open Position 2018-03-02T14:52:20+00:00

Account Manager

The account manager’s responsibilities include developing strong relationships with customers, connecting with key business executives, and preparing reports. Account Managers also answer client queries. In this role, you will liaise with cross-functional internal teams (including sales and technical departments) to improve the entire customer experience.

Ultimately, a successful Account Manager should collaborate on new business while keeping our clients satisfied and engaged with our products and services in the long-run.  


  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement
  • Forecast and track key account metrics
  • Prepare reports on account status
  • Assist with challenging client requests or issue escalations as needed


  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
  • Preferred experience with CRM software and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
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